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6 Ways to Give Better Experience to Your Customers

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Any business’ greatest asset is its customers. Without them, there’s nobody to purchase your products or recommend you to others. This is where customer service is extremely important. No matter how great your products are, your sales will drop if the customer service experience is poor.

Globally, about 67% of consumers feel that customer service has improved in brands (source:). So how do you make sure your customers get a wonderful experience when they shop from you? Here are some tips!

1. Maintain a positive attitude

Attitude is everything, and when it comes to customer service, a positive attitude takes you a long way. If you have the right kind of attitude and behavior, even the most disappointed customer will be persuaded to buy from your shop once more.

Since most customer service talks are not face-to-face, you have to make sure you have a positive and polite tone of voice. To make things friendlier, use emojis and warm pleasantries, so your customer doesn’t view you as cold or robotic. Even if the conversation is getting tense, don’t get nervous.

2. Understand your customers

While building on your customer experience, one important step is to understand them first. This is why you need a strong team of customer care assistants who will be able to place themselves in the customer’s shoes and understand their problems.

They should be able to have a fair idea of the customer’s needs and wants and must work hard to fulfill them. One great way to do this is to segment all your customers and then make customer profiles or buyer personas.

By creating accurate personas, your customer care team can work better and connect with them.

3. Solve problems uniquely

Let’s be honest- every business will have some customer problems. But solving the customer’s problems should be your central idea.

For example, if you have a clothing store and a certain order has been sent to the wrong address, you can send over a free item of clothing along with the accurate order to the correct address.

This not only solves your problem but also earns you the customer’s appreciation. Try to look for ways in which you can solve their problems creatively or uniquely. For example, make discount codes or coupons to attract customers who are not happy with your service.

4. Capture feedback in real-time

How do you know if the customer experience you deliver is up to the mark? First, you need to monitor it in real-time using customer service software. Capturing feedback in real-time has quite a lot of advantages.

Use tools that have live chat systems so that you can track what each customer’s problem is and whether your team can solve those problems or not.

When one chat service is closed, send that customer a mail asking them to rate the chat service. You can also use post-interaction surveys and similar kinds of tools. It’s also good to associate each customer experience with a specific agent.

5. Be faster

In any online customer care service, the customers want prompt action. Resolving their queries as soon as possible makes your brand stand out among others and pleases your customers. You should, therefore, make speed your essence and work actively towards making that happen.

Of course, you should also let them know that more complex problems take more time to get solved. But if the problem or query is a minor one, it should be taken care of right away. To solve their problems right away but make sure you take enough time to understand the problem first.

6. Stick to your word

If and when you promise something to your customer, make sure you can fulfill that promise. And if not, then you apologize and do the next best thing possible. Keeping your word conveys a sense of trust and honesty about your brand that people will appreciate.

For example, if you say that your SLA uptime is 99%, make sure it truly is. If you wish to introduce a feature to your brand within a certain time, make sure it is done. In case you’re unable to stick to your word, make amends immediately.

Over to you…

Ensuring a great customer experience is vital to every business. If your brand lacks that, you should take calculated steps to improve it and attract more customers.

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Future-Proof Skills for Structural Engineers

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Structural engineers play a vital role in building infrastructure projects for the public as well as the private sector. These engineers oversee the construction process of buildings, roads, dams, tunnels, highways and other projects related to infrastructure. In today’s world of high competition, structural or civil engineers who possess the proper education, training and expertise can get multiple opportunities and career options. These engineers having expertise in their field, use a wide range of knowledge and skills to grow and promote their professional careers in the public and private sectors. This article comprehensively describes the future-proof skills that structural engineers must possess to pursue a successful career in the future.

Future-Proof Skills for Structural Engineers

A brief detail of the skills that are valuable for structural engineers in the future is provided below.

1. Project Management Skills

Structural engineers are leaders on any project related to construction and infrastructure, so they must have the ability to supervise a project right from the beginning to the finish. They have to work with different types of requirements and standards, deal with different types of clients, and work with different workers and professionals. The engineers are a center for the design and management of any infrastructure project. When you are working as a civil engineer, you have to work within a fixed budget and meet the project’s deadline as well. Besides this, the engineer must ensure the quality of the project. All these responsibilities cannot be fulfilled without possessing excellent project management skills.  

2. Leadership Skills

Structural or civil engineers are required to work with diverse teams, including investors, contractors, architects, site engineers and other engineers, project managers, suppliers, trainees, and workers. If you are leading a large team as a structural engineer, it is good for the project but it also requires some skills so that all members feel informed, motivated and commended for their role. Besides this, leadership skills are also needed to provide direction and feedback to other team members in an effective and constructive manner.

3. Communication Skills

Besides many other skills, good communication skills are the most important skill that a structural or civil engineer must possess. The engineers have to speak with people who are from diverse sectors and backgrounds. They are required to explain and elaborate on complex technical ideas and issues so that a common person can understand. Being a structural engineer, you must deliver your ideas and suggestions in a clear, concise way that is easy to understand so that all stakeholders can follow you in a given project. Leaving vagueness in your ideas about a project may bring delays and hurdles in the near future. In addition to this, structural engineers must have good listening skills for a better understanding of the needs and concerns of co-workers.

Structural engineers must have the ability to deliver written reports, plans, presentations, and correspondence to a variety of audiences in a clear and concise way. The audiences include people from diverse backgrounds and professions such as architects, investors, site engineers, urban planners, regional planners, technicians, and traders. For performing other responsibilities, the engineers need to communicate with government officials, citizens, and other people who do not have technical knowledge and background in engineering and technology.

4. Finding Errors and Omissions

Structural engineers can avoid many types of errors in projects by analyzing and evaluating the work of others. According to the report of Mcgraw Hill Construction, errors and omissions are the main concerns for business owners for management of uncertainty and expectations in building design and construction. According to a survey, 80 percent of the owners responded that additional work and costs in a construction project are unavoidable if there are errors and omissions in the project. These problems are particularly faced by engineers in the design and construction of bridges. It requires years of experience to find errors and shortcomings in the project and suggest cost-optimized solutions to problems to stakeholders.

5. Time Management Skills

If you are a structural or civil engineer, it is very important for you to remember that time never waits for anyone. You must work according to the deadline and deliver the project when it is required. The schedule is taken into deep consideration in any construction or civil engineering project, and is not taken lightly. Delays in the construction project have damaging effects on different construction stages such as the construction plan, and it can significantly damage your company’s reputation. Therefore, you must allocate your time effectively and efficiently so that all the steps in the construction project meet the deadline and quality requirements within the given budget.

6. Problem-solving Skills

As civil engineers work to resolve issues and problems faced by society, so they must possess outstanding problem-solving skills. The engineers work on complex projects and are engaged in every step, from planning and design to implementation. They must be ready to deliver creative, efficient, safe and cost-effective solution of any technical and engineering problem related to design and implementation of ideas.

7. Organizational Skills

Order is an essential element during the design and implementation process of any civil engineering project. Structural engineers must be able to prepare the plans and save the plans physically and digitally. The engineers must maintain the drawings and designs of projects, keep the records of costs and many other things. They must monitor the supply of materials and other items to avoid shortages on regular basis. To achieve all this, the engineers should have good organizational skills.

8. Experience in Advanced Software Tools

This is the era of IT and computers. So structural engineers must be familiar with commonly used engineering tools that assist them in the design, analysis, and planning. The engineers must be proficient in AutoCAD, SketchUp, MS Office, Primavera P6, MS Project, Autodesk Maya, and AutoCAD Civil 3D. These tools help the engineers check designs according to different international design codes. These tools provide graphical outputs which can be printed in the reports, and this makes reports more convincing and presentable to the clients.

9. Programming Skills

Code is extremely powerful and it helps structural engineers to replicate the same task repeatedly with 100 percent reliability. It becomes very useful for structural engineers if they combine their technical engineering knowledge and skills with programming. With API technology such as SkyCiv API increasingly being incorporated into structural engineering, it becomes the need of the hour for a structural engineer to learn programming. Most of companies want to hire structural engineers with programming skills but very few graduates can write code. If you are a structural engineer and passionate to learn programming, you can start with Python, C++, and VBA and then move forward to learn other languages.

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Entrepreneur

How to Run a Better Business in 2022

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How To Run a Better Business In 2022

If you’re trying to streamline your business success, you likely need a good set of skills in your business toolkit to continue thriving as you desire. Thankfully, there are many ways to improve your business, and we’ve got the inside scoop on these tips and tricks for 2022! It doesn’t matter if you’re starting from scratch or trying to improve last year’s outcomes, as these suggestions are applicable wherever you are with improving your business. Let’s get started.

Get a Good Team

Take some time to round up the right team members for the job. You’ll want people who have the skills and talents you need to succeed in your line of work. Likewise, you’ll also need to run background checks on all potential candidates so you can ensure you’re hiring those you can trust.

Creating a team you truly feel you can count on takes time. Don’t rush this critical part of the hiring process. In the end, you’ll have a supportive staff ready to work! Plus, when it comes time to consider employee retention strategies, you’re already on track for success.

Set Clear Goals

Getting your business thriving is all about setting clear goals. Set intentions with your staff every quarter so that everyone will stay on the same page regarding what will need to be accomplished on a daily bases. Don’t let anything stand in the way of your productivity. Consider popular goal-setting frameworks like OKR goals and SMART goals to get started managing your business.

There are many different goal templates and formats to consider. See what works for you and your staff. Remember to consider both short-term and long-term goals and create goals that fill the big picture and the details. All these steps will give you the foundation you need to get you where you want to go with running a better business this year.

Encourage Team Activities

Building a strong workplace culture is critical to the well-being of your staff as well as the functioning of your business. You want to ensure that your workplace is positive and that everyone feels comfortable and included. Hold friendly competitions like employee of the month, raffles, and group goals.

Assign different groups to work on tasks with rewards such as free lunch or taking everyone out for karaoke. You might also encourage bonding activities or icebreakers by playing charades or Scattergories during the end of work meetings or at work parties. Any way you can include some time to get to know one another as team members will be beneficial for your company’s flow and culture.

Continue Your Learning

You can go the extra mile by continuing your learning as a business leader through online education courses, workshops, seminars, and more. Always be on the lookout for changing work styles and technology updates you should be aware of.

Embrace these positive changes to continue running your business optimally. You might even consider returning to school to get additional accreditations and apply these new insights to your business. Getting ahead of new strategies will help ensure that your business stays relevant and can thrive for longer. As new business strategies and technologies develop, you can stay ahead of the competition by learning about these innovations earlier on.

The Bottom Line

Running your business better in 2022 is about picking up the pace and remembering that great things are built by teams. Consider these suggestions, and don’t settle for less than you desire for your business. All your goals are possible with the right attitude, patience, and skill sets. Make this year your year for business.

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Entrepreneur

What Soft Skills Do Budding Entrepreneurs Need to Make It?

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Being gifted at the technical or specialist aspects of your job will only take you so far these days. As reported in Monster’s The Future of Work 2021: Global Hiring Outlook, the qualities employers are most seeking are the so-called ‘soft skills’. These include the ability to collaborate, think critically, persevere, manage their time, and communicate. Dependability—being someone the company can count on—also ranks highly on the list. If you are a budding entrepreneur, how can you display these skills and be the leader your team needs to achieve ambitious goals?

Building Communication Skills

If you want to shine in the business sphere, you will need to actively assess and (if necessary) improve your communication skills. Good communication not only involves using the right verbal and body language, but also practicing active listening techniques. These skills can be honed by undertaking a communication and body language course, many of which are offered online. These courses teach students the correct posture and gestures to adopt when you are discussing a matter with others. For instance, your hands should be in an open position, your arms should remain at your sides, and your body should be turned towards the person. Saying phrases like “I see,” or “Yes, I understand,” indicates empathy and a genuine interest in the person speaking. Good communication also extends to receiving and giving feedback. Professionally-led feedback courses will help you receive objective feedback from staff, so you know which areas you need to work on.

Harnessing the Talents of Your Team

As stated by Tommy Mello A1 Garage owner, top leaders expect – they don’t inspect. Although your business may be new, if you have hired staff, don’t fall into the mistake of micromanaging them. Hire good talent and let them shine; don’t ask them if they’ve answered every email or taken care of every order if you know they are diligent and customer-focused. To support your team, ensure they have detailed instructions (written and if possible on video) on how to carry out their role. Make yourself available via phone or in person when they need a query answered and send them friendly Looms (video messages) to explain any areas of confusion (instead of always contacting them in written form). Schedule regular meetings, so you can discuss the progress of projects, as well as any obstacles or setbacks. Have progress checks in place, relying on project management software, so you can easily check the respective stages of different projects.

Being Flexible

Projects may run into stumbling blocks that necessitate a good ‘Plan B’. As a leader, you should be able to adapt to new or changing demands, so you can find another way of reaching or even slightly shifting your goal. Being flexible involves much more than being a strategic thinker, however. It also involves offering your employees the chance to embrace a flextime working schedule or one that enables them to have a good work-life balance. So long as the progress of projects is steady, there is no need to make rigid demands on employees. Research has shown that millennials and younger generations prioritize flexibility when it comes to finding a company to hitch their wagon onto.

If you want to be a great leader, start working on your soft skills from the word go. Although there is a myriad of skills to hone, three of the most important are communication, delegation, and flexibility. You should also set a good example through your diligence and passion for providing quality work to your clients.

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