What is ITIL? A Comprehensive Guide to the IT Infrastructure Library
The IT Infrastructure Library, or ITIL, is an internationally-recognized, best-practice guide to Information Technology (IT) management and service delivery within a private or public enterprise. First published in 1989 by the Central Computer and Telecommunications Agency (CCTA), ITIL has become the worldwide standard for IT service management, with more than 400 companies adopting it as their business model and over 1 million professionals trained in its concepts.
If you work in IT or want to understand how effective IT organizations operate, this comprehensive guide to ITIL Foundation certification will give you a strong foundation in its concepts and methodology.
An Introduction to the ITIL Framework
The Information Technology Infrastructure Library (ITIL) framework was created in 1994 by a group of global service providers and information technology experts. Their goal was to develop a system for delivering better customer service, increased business efficiency, and lower costs through improved management of information technology services.
Over 20 years later, it’s still considered one of the most robust frameworks for developing and improving IT systems. That’s because it’s fundamentally different from other models—it takes a holistic approach that accounts for internal and external customers (and even includes partners who deliver services on behalf of your company). Here’s what you need to know about what it is and how you can use it to grow your business.
A Step-by-Step Look at ITIL
If you want to create an effective strategy for optimizing your organization’s use of IT resources, then look no further than ITIL. This strategic planning model uses best practices developed over two decades by a consortium of leading global companies with similar needs and challenges as yours. It provides detailed guidelines on everything from defining roles and responsibilities to managing vendors and relationships with end-users.
What is the IT Infrastructure Library (ITIL)?
ITIL, created by England’s Office of Government Commerce, is a set of procedures for effective information technology management. First published in 1989, ITIL is intended to be used as a tool for managing and improving service quality, including how efficiently businesses use their resources and how well they deliver value.
Some key principles:
1) Impeccable Service Quality: This first principle states that an organization’s primary responsibility is to provide excellent customer service and technical support.
2) On-Demand Information: This principle emphasizes customers’ access to accurate and timely data.
The Benefits of Implementing an ITSM Framework
For an organization to run effectively, it needs a streamlined way of handling and troubleshooting IT infrastructure. ITSM (IT Service Management) frameworks are a method of addressing that need and allow companies with multiple business units and several locations to consolidate their IT operations.
By applying an ITSM framework, organizations can be assured that systems will remain operational 24/7 by providing a standardized set of processes for problem-solving, incident resolution, and analysis.
These frameworks can also be applied cross-functionally for each department within an organization to ensure everyone is working off of a similar ground when executing tasks like a ticket or issue resolution in real-time.
The 5 Phases of an ITSM Implementation
The term ITSM, or Information Technology Service Management, is used broadly in IT. Like many other industries, it involves a lot of collaboration between teams and business units to ensure that infrastructure stays up and running.
The 5 phases are: Plan and Define, Organize and Design, Build and Deploy, Support and Maintain, and Continuously Improve. One interesting thing about ITSM is that people will often use terms like a service management framework interchangeably with it.
How Can I Get Started with Implementing My Service Management Framework?
Creating a service management framework (SMF) isn’t as hard as it might seem. At its most basic, an SMF lays out procedures and responsibilities that support continuous improvement in your IT operations.
The framework should provide a way for you to document everything that goes into your process, which means it should be written down and transparent—not just understood by individual team members. Whether you decide to use one of the existing standards such as ITSMf or LSSI or opt for something custom-built, there are tools available that can help make your SMF easier to create and maintain than ever before.
Is Your Organisation Ready for ITSM?
For an organization to be successful, whether it’s a business or a charitable organization, every department needs to work well together. Being able to respond effectively and efficiently will help save money in wasted time and resources. ISM may seem like overkill for smaller companies that don’t have huge teams but there are still plenty of benefits even for small organizations if they use it correctly.
Before you decide if your company would benefit from ITSM, look at your current issues and see if any one thing is preventing you from having efficient departments. Then sit down with some of your team members or senior management and write out a plan on how you can implement ISM without causing too much disruption or change within your team structure.
Information Technology Infrastructure Library (ITIL) is a comprehensive set of best practices and standards used by IT service management professionals to maximize the efficiency and effectiveness of an organization’s information technology infrastructure. It has since been used by over 80 countries worldwide and the international business community, with the United States Department of Defense being the largest worldwide user base of ITIL. This guide will help you understand what ITIL certification is, why you should use it, and how it can benefit your company in practical ways.
Streamlining User Acceptance Testing with the Best Automation Tools Available
User acceptance testing is a crucial phase in the development cycle that comes last. Testing is done to ensure that the software will meet the requirements of the end users. No business will want to release low-quality software products to the consumer, and testing ensures the software’s quality, functionality, and usability.
The manual process has been used for testing over the years, but it was time-consuming and prone to human errors. UAT automation tools come to solve this problem, and you can perform tests faster, more accurately, and with greater consistency. It doesn’t take much time like manual testing does and reduces the efforts and risk of human error. With automated testing, you can expect an improvement in overall quality.
What Is UAT and its Automation?
UAT (User Acceptance Testing) is a type of testing that is performed in the end by the client or end-user to verify the software quality, and it is done in the final phase of development. UAT becomes crucial to validate end-to-end business flow and works without focusing on system testing, cosmetic errors, and spelling mistakes. UAT testing becomes crucial after developing the product as developers have written the code for the software on their understanding and might require changes later. If a developer writes code that is not effectively communicated, the client will not accept the product. Testing helps to deal with it.
UAT automation means you don’t have to run the test as it runs automatically in a UAT automation tool. After performing the testing with the tool, you will get to know the actual performance of the software compared to your expectation. It will give you an answer of yes or no. The benefit of using a UAT automation tool is that it can mimic the task without any error.
Manual Vs. Automated Testing
Manual testing is the traditional way of testing, and automation is the recent testing practice using UAT automation tools. There are not any either-or options between them as both have their strengths.
In Automation testing, tests run quickly and repeatedly. Humans can’t do repetitive tasks as it leads to boredom or fatigue, and unavailability is another concern. You can use automation tools based on your comfort as it provides high availability and performs the task with accuracy. The automation tools allow you to perform stress, binary-based and script-based testing.
In manual testing, the tester gave the output beyond yes or no. For example, complex and subjective test scripts require an actual tester that requires more than a yes or no result. A tester provides the actual response to an issue and identifies the defects, problems, and solutions. On the other hand, automation testing results in yes or no. Numerous ways of testing can be done manually such as evaluations of fonts, reports, menu types, workflow logic, etc. Manual testers can identify how software can be used.
Automated and manual testing have the strength that can be used by users based on their requirements. When both mixes, it creates a bigger impact. Both tests complement each other as a simple and repetitive test can be performed automatically while a complex and specific test can run manually.
Top Automation Tools
Here is the list of a few UAT automation tools available for automation testing.
It is a code-based tool that is free to use and widely used for automating web browsers. It supports multiple programming languages like Java, Ruby, Python, and C# and provides a rich set of APIs for testing web applications.
● Test Complete
It is also a code-based tool that automates web, mobile, and desktop applications. It also supports multiple languages like selenium and provides a user-friendly interface for creating and executing tests. TestComplete is well-suited for automating UAT, especially for complex applications that require extensive testing.
Another open-source automation tool that supports multiple programming languages and automates mobile, web, and hybrid applications. Appium is a popular choice for automating mobile applications.
A commercial tool that automates desktop, web, and mobile applications. It provides a user-friendly interface for creating and executing tests and supports multiple programming languages, including C#, Java, and Python. Ranorex is well-suited for automating UAT, especially for applications with complex user interfaces.
Another open-source tool that is used for automation and supports Behavior Driven Development (BDD). It provides a clear and concise way to define test scenarios in plain language, making it easier for end-users to understand and validate the software’s functionality. Cucumber is a popular choice for automating UAT in agile development environments.
● HP UFT/LeanFT
HP UFT (Unified Functional Testing) and LeanFT are commercial tools that are used for automation. They provide a comprehensive set of APIs for automating UAT and support multiple programming languages. It is well-suited for automating UAT in large organizations with complex testing requirements.
Opkey is a no-code UAT test automation platform that allows business users to seamlessly participate in testing.
UAT testing is a crucial aspect of the development cycle, and the testing process comes last. It ensures the quality of software that will meet the requirements of the end user. There are two types of testing – manual, and automation. Manual testing is the traditional way of testing, and automation testing is a recent way of testing that is quick, reliable, and repetitive. UAT automation tools help you to automate the testing process, and Opkey is one of the great tools for automation.
What is Metaverse? Everything You Need to Know!
As Facebook has changed its name to “Meta”, you may have heard a lot about Metaverse.
There is a discussion that Metaverse is the future of technology as a lot of tech giants are investing in it.
Microsoft, Google, Qualcomm, and Nvidia are investing billions of dollars in the metaverse.
But, what is it? How to get access to Metaverse?
You must have these questions in your mind so let’s discuss them in detail.
What is Metaverse?
Suppose that there is a virtual land where different people or their avatars are moving, interacting with each other, selling or buying new things, and playing or learning new concepts, all from the comfort of their physical homes.
This virtual world is Metaverse. In it, our computer screens will turn into a 3D virtual realm that will be like real life.
At this moment, the metaverse is still in its growing stage, and evolving this technology may take time.
Today, you can see a glimpse of Metaverse in form of virtual workspaces such as Meta’s Horizon Workrooms, online video games like Fortnite, or virtual operating rooms.
These only resemble the idea of Metaverse as they have limited facilities while the concept of Metaverse is one virtual world that has every facility and technology in it.
This is a brief introduction to Metaverse. But, what is its history?
Let’s see it.
History of Metaverse
The term “Metaverse” was first used in 1992 by author Neal Stephenson in his novel “Snow Crash“. This fact shows that this concept is not new, and in past, people have tried to work on this concept.
Sainsbury, the UK grocery chain, introduced a VR shopping demo in the 90s.
Second Life, a popular game launched in 2003, depicted the concept of Metaverse. This game is most near to the real concept of the metaverse that futurists have thought about.
Some technologies which gave access to this virtual world are augmented reality (AR) glasses and virtual reality (VR) headsets. These technologies are slowly evolving now.
This is the brief history that told us that the metaverse concept is an old one, and to some extent, it is present in today’s world. But, how to get access to it?
How to Get Access to Metaverse?
As we have discussed, there is no single portal at this moment. Various platforms are offering Metaverse technology which you can access.
Fortnite, Roblox, Horizons World, and Sandbox are giving a variety of virtual life experiences such as gaming, shopping, or virtual workspace.
You can access these platforms through a Virtual Reality (VR) headset.
But, a lot of experts are claiming that you can access Metaverse through smartphones too. This is vague information and people are still unsure how to access Metaverse through this method.
How to Buy Land in Metaverse?
Just like you have to buy a product or land in the physical world, the same you have to do it in the virtual world.
This land can be used to give services, host events, publish educational activities and create mini-games in the virtual world.
A lot of celebrities and businesses such as Snoop Dog, JP Morgan, and Samsung have virtual lands in metaverse platforms. The businesses are using this land to interact with staff and give access to services to their clients.
But, how to buy land in Metaverse?
There are four steps to buying it.
1. Have a Digital Wallet
You should have a digital currency to buy virtual land and to hold that currency, you need a digital wallet.
There are various digital wallets in the market such as MetaMask and Binance Chain Wallet. Make sure that you choose a wallet that supports the digital currency you need.
The metaverse platform will tell you which wallet should you have and how to link it with the platform.
2. Buy Cryptocurrency
You need to buy cryptocurrency to have a virtual land. The cryptocurrencies are $MANA, $ETH, and $SAND.
3. Select a Metaverse Platform
You have to select the metaverse platform from where you want to buy the land. Some popular platforms such as Sandbox and Decentraland sell virtual lands. You can also buy land from third-party sellers such as OpenSea.
4. Purchase it
After completing all the above steps, you just have to click buy. Once your transaction will be confirmed, you can see your NFT in your digital wallet and will become the owner of the land.
In the end, we can say that the metaverse is a future technology, and you can feel or understand it through different metaverse platforms present at this moment.
In this article, we have discussed some essential questions which people may have in their minds about the metaverse. It contains some basic and essential information about this new technology which is going to change the face of technology in the future.
Can’t wait to see its further growth and experience the power of technology!
Top Automated Technologies to Improve Life
Do you want to modernize your dwelling and bring it into the twenty-first century in a way that improves your quality of life and increases the energy efficiency of your home? You may want to consider installing a smart home. It’s a great way to stay in touch with your family members and has all your utilities in one place that’s easy to keep track of. But there is another option for movies in home automation application – the purchase of individual automation components, products, or systems.
This second option involves versatile smart desks, motorized windows, TV lifts, and, of course, adjustable bed frames to make your sleep healthier. All of these products can be easily adjusted to your home environment and let you enjoy more free time and absolute comfort. No one likes cluttered surfaces and spaces in the kitchen, bedroom, or any other room. For this case, we have upgraded furniture by linear actuators integration and control panel. Learn further to get more details about them.
Smart Home Ideas to Reach the Level of Comfort You Need
Smart homes focus on convenience, safety, and efficiency. Instead of sci-fi robots or devices that tune into our deepest desires before we have a chance to voice them, updating your abode controls is an effective way to check all your utilities.
Simply put, smart homes were created with the consumer in mind and aimed at making life easier and more convenient. Let’s forget about any stigma you might have and focus on how much time you could save by installing a smart home.
Some of the benefits of smart homes are long-term. This means that it takes a certain level of investment to start saving money, making your home more efficient, and spending less time organizing your utilities. Because of this, the reasons why someone might not consider installing a smart home are usually related to finances.
Smart Lighting and Its Benefits
This is usually the entry point for those looking to update their home systems. It’s also a great place to start playing with the mood of certain rooms and change colors or dimming settings throughout the day.
The advantage of smart lighting is that you don’t need a central hub to control it, you can just use an app on your phone or even program it with a smart home speaker.
For this reason, smart lighting is used by many modern Americans, and simple features like turning on the living room lights while you’re on vacation are an effective way to scare away unwanted guests and intruders. Smart lights can interact with other smart home devices, which is another big reason why so many people focus on lighting as a stepping stone into the world of smart home devices.
Thermostats and Smart Heating in Your Home
Another key part of smart homes is the ease of controlling your home’s heating, which can start saving you money in the long run. While this is usually the most expensive installation cost, integrating a smart thermostat will add value to your home by bringing it up to date.
Smart thermostats are effective for programming the rooms you occupy the most and adjusting your HVAC systems accordingly. Another great feature of this system is that you can connect speakers and program them so that your home doesn’t use energy when you’re away to heat a room you don’t intend to be in.
Home Security Cameras
An effective way to establish Security in your home is through the installation of home security cameras. Most often, this is used to keep an eye on your home or even pets when you are not at home. Street models are effective at catching burglars on the spot before they get inside.
Smart Smoke and Carbon Monoxide Detectors
Another way to keep your home safe is to upgrade your smoke and carbon monoxide detectors.
Smart detectors will generate local alarms, and send notifications to your phone and anyone you authorize as a contact when a hazard is detected.
This is another great feature for all elderly or vulnerable people because you will have peace of mind knowing that they are insured and that you will be contacted in an emergency.
Automated Desks and Bed Frames
These products are a must-have for any abode. Their key function and features are to bring ergonomics to your home. You will feel better with them in terms of physical and correspondingly mental state.
If you study or work from home, an adjustable desk will allow you to change your body positioning while sitting and standing. It is able to adjust its height according to your particular physique and general preferences. Do not sit the whole day, discover a new ergonomic way of working while standing for some time.
Speaking about motorized bed frames, here you get a perfect sleeping place with proper body positioning. All systems of your body will start to work better: no pain in the legs, no strain in the back and head. Moreover, you will get rid of noisy snoring and feel more power in the morning.
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